Enquire Now

Privacy Policy

COMPANY INFORMATION

Minshull St Entrance,
11 Portland Street,
Manchester M1 3HU

Telephone: +44 161 228 3607
Email:  Data@berlitzmanchester.com

PRIVACY & GENERAL PRINCIPLES

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Our Privacy Policy governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This policy applies to our processing of data collected through any means, actively as well as passively from persons located anywhere in the world. Any question regarding our processing of personal data may be directed to Data@berlitzmanchester.com

Please read the following policy carefully to understand what information we may collect from you, how we may use it, and your rights in respect of our use.

We will be guided by the following principles when processing data:

  • We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it.
  • We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required.
  • We will collect and use your personal information only if we have sensible business reasons for doing so, such as managing a booking or gathering necessary information about a new member of staff, ETO or homestay.
  • We will not use data for purposes other than that for which the data was collected, except as stated herein, or with prior consent.
  • We will seek to verify and/or update data periodically, and we will accept requests for amendments of personal data.
  • We will apply high technical standards to make our processing of data secure.
  • Except when stated herein, we will not store data in identifiable form longer than is necessary to accomplish its purpose, or as is required by law.

INFORMATION COLLECTED

We collect information on you:

  • When you apply to join a course or programme at the school.
  • When you contact us for information, via our website, by email, by phone, in person or via social media channels.
  • When you work with us in a commercial capacity (for example as an ETO or partner).
  • When you apply to be a homestay.
  • When you apply to work at Berlitz Manchester, and when you are subsequently employed by Berlitz Manchester.
  • When you sign up for lessons or a newsletter or subscribe to other services.
  • When you give us feedback about your experience of Berlitz Manchester.
  • When you use our website or download our app.
  • If you post on our social media channels or on our website or blog.

LEGAL BASES FOR PROCESSING YOUR DATA

The General Data Protection Regulation (GDPR) establishes 6 legal bases on which we can process your data: these are Consent, Contract, Legal Obligation, Vital Interests, Public Task and Legitimate Interests. For further information about these legal bases and fuller definitions, please refer to the ICO website.

We use different legal bases for processing your data depending on the purpose for collecting your data in the first instance:

  • For all data collected as part of the process of enquiring about, applying for and booking a course or for any other related service (e.g. homestay, airport transfer, social programme, insurance to cover you during your stay), or where you give us feedback about aspects of this provision, we process using Contract or Legitimate Interests, namely the fulfilment of the booking. This may include sending of your data to our partners such as Educational Tour Operators (ETOs), Government Agencies or Schools. Where required by law to do so, we may also process your data under Legal Obligation.
  • Any processing of customer data not directly related to the fulfilment of a booking or related services, such as signing up for newsletters or free lessons on our website, or sending messages to you on behalf of third parties, is managed under Consent. From time to time, we may use elements of the data you supply to target the messages we send to you. For example, we may use your location to send you information about an event or opportunity happening in your area. During your stay, we may take photographs or videos of you, and the use and processing of these is